This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Requerimos el IMEI (International Mobile Equipment Identity) para verificar que tu teléfono no pertenezca a ninguna lista negra internacional ya que es el número único que identifica los dispositivos móviles a nivel mundial.

¿Qué es una lista negra? 

Es un listado de IMEI’s de dispositivos que han sido reportados como perdidos o robados. Esto impide que se pueda conectar a alguna red de proveedores de servicios móviles a nivel mundial. 

Confirmo que el/los dispositivos son compatibles con eSIM, están desbloqueados y no están en listas negras internacionales para que el servicio adquirido funcione en mi dispositivo. eSimLimites no será responsable en caso de que el servicio adquirido no funcione debido a situaciones particulares de mi dispositivo móvil o en caso de que se encuentre bloqueado o pertenezca a una lista negra.

Dispositivos compatibles con eSIM

Apple iPhone

iPhone 13*
iPhone 13 Pro*
iPhone 13 Pro Max*
iPhone 13 Mini*
iPhone 12*
iPhone 12 Mini*
iPhone 12 Pro*
iPhone 12 Pro Max*
iPhone 11*
iPhone 11 Pro*
iPhone 11 Pro Max*
iPhone XS
iPhone XS Max*
iPhone XR*
iPhone SE (2020)

Pixel

Google Pixel 3 & 3 XL*
Google Pixel 3a & 3a XL*
Google Pixel 4, 4a & 4 XL
Google Pixel 5*
Google Pixel 6
Google Pixel 6 Pro

Samsung Galaxy

Samsung Galaxy S22 5G
Samsung Galaxy S22+ 5G
Samsung Galaxy S22 Ultra 5G
Samsung Galaxy Fold
Samsung Galaxy S21 Ultra 5G
Samsung Galaxy S21 5G
Samsung Galaxy S21+ 5G
Samsung Galaxy S20
Samsung Galaxy S20+
Samsung Galaxy Z Flip
Samsung Galaxy Z Flip3 5G
Samsung Galaxy Note 20+
Samsung Galaxy Note 20
Samsung Galaxy Note 20 Ultra
Samsung Galaxy Z Fold2

Motorola

Motorola Razr 2019
Motorola Razr 5G

Huawei

Huawei P40
Huawei P40 Pro*
Huawei Mate 40 Pro.

Otros Teléfonos

Nuu Mobile X5
Gemini PDA 4G+Wi-Fi
OPPO Find X3 Pro*
Sony Xperia 10 III Lite

*La compatibilidad con eSIM dependerá de los operadores. Regiones que no admiten tarjetas SIM duales son: Australia (Telstra y Optus), Japón (KDDI)

Las funciones disponibles en la red en vivo dependen de las situaciones de la red del operador y la implementación de servicios relacionados.

Un dispositivo desbloqueado de fábrica es un móvil que puede aceptar cualquier proveedor de servicios telefónicos que usen redes similares. 

¿Cómo verificas si tu dispositivo móvil está desbloqueado?

  1. Coloca un Sim Card diferente a la compañía de servicios telefónicos a la que perteneces y comprueba si tienes disponibilidad de servicio.
  2. Si el IMEI o SERIAL de tu dispositivo comienza con 99 son dispositivos que han pertenecido a compañías como Sprint o Verizon con tecnología (CDMA) y estarán bloqueados si tu destino es Estados Unidos,  es necesario comprobar el IMEI o SERIAL de tu celular para esto, puedes marcar *#06#, y puedes verificar cual es el tuyo.

Dispositivos compatibles con eSIM

Apple iPhone

iPhone 13*
iPhone 13 Pro*
iPhone 13 Pro Max*
iPhone 13 Mini*
iPhone 12*
iPhone 12 Mini*
iPhone 12 Pro*
iPhone 12 Pro Max*
iPhone 11*
iPhone 11 Pro*
iPhone 11 Pro Max*
iPhone XS
iPhone XS Max*
iPhone XR*
iPhone SE (2020)

Pixel

Google Pixel 3 & 3 XL*
Google Pixel 3a & 3a XL*
Google Pixel 4, 4a & 4 XL
Google Pixel 5*
Google Pixel 6
Google Pixel 6 Pro

Samsung Galaxy

Samsung Galaxy S22 5G
Samsung Galaxy S22+ 5G
Samsung Galaxy S22 Ultra 5G
Samsung Galaxy Fold
Samsung Galaxy S21 Ultra 5G
Samsung Galaxy S21 5G
Samsung Galaxy S21+ 5G
Samsung Galaxy S20
Samsung Galaxy S20+
Samsung Galaxy Z Flip
Samsung Galaxy Z Flip3 5G
Samsung Galaxy Note 20+
Samsung Galaxy Note 20
Samsung Galaxy Note 20 Ultra
Samsung Galaxy Z Fold2

Motorola

Motorola Razr 2019
Motorola Razr 5G

Huawei

Huawei P40
Huawei P40 Pro*
Huawei Mate 40 Pro.

Otros Teléfonos

Nuu Mobile X5
Gemini PDA 4G+Wi-Fi
OPPO Find X3 Pro*
Sony Xperia 10 III Lite

*La compatibilidad con eSIM dependerá de los operadores. Regiones que no admiten tarjetas SIM duales son: Australia (Telstra y Optus), Japón (KDDI)

Las funciones disponibles en la red en vivo dependen de las situaciones de la red del operador y la implementación de servicios relacionados.